Policies

ARRIVAL

Please aim to arrive 5-10 minutes before your scheduled appointment time clean,  free of makeup - including eye makeup for lash appointments and free of oils, deodorant for spray tan appointments.  Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

 

 

OTHER ARTISTS' WORK (EYELASH EXTENSIONS)

If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications and regulations, there are a lot of lash artists that have been improperly trained and at Mel’s Beauty Studio, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

 

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis and there may be an additional fee. Please contact me directly to schedule your after-hours appointment.

 

REFUND POLICY

You are paying for artist/technician time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.